Effective Date: 12-12-2021
At Alit Digital, we strive to provide high-quality digital services and ensure customer satisfaction. However, we understand that circumstances may arise where a refund is necessary. This Refund Policy outlines our guidelines regarding refunds for our services.
1. General Refund Policy
Refunds are not generally provided for our digital services once the work has commenced, due to the nature of custom digital design and development services. However, we are committed to working closely with our clients to address any concerns or issues you may have with our work.
2. Refund Eligibility
Refunds may be considered under the following conditions:
- Non-Delivery of Services: If we are unable to deliver the agreed-upon services within the timeline specified in the contract due to circumstances on our end, a refund or partial refund may be issued.
- Failure to Meet Expectations: If our initial designs or concepts do not meet the specifications as outlined in the project agreement or scope of work, we will work with you to revise the deliverables. Refunds may be considered if a resolution cannot be reached after multiple revision attempts.
- Cancellation by Alit Digital: If Alit Digital decides to cancel a project due to unforeseen circumstances, we will issue a refund for any unused funds related to the work not yet performed.
3. Non-Refundable Situations
Refunds will not be issued under the following circumstances:
- Change of Mind: If you change your mind after work has commenced, a refund will not be granted.
- Completion of Work: Once the final product has been delivered and approved by the client, no refund will be provided.
- Ongoing Support and Maintenance: Any fees associated with ongoing maintenance, support, or subscription-based services are non-refundable.
- Delayed Deliverables Due to Client's Actions: If delays in the project are caused by the client, including but not limited to providing necessary materials, approvals, or feedback, a refund will not be issued.
4. Requesting a Refund
To request a refund, please contact us at [Insert Contact Email] within [Insert Number of Days] days of the issue arising. Provide the following information in your request:
- Your project name or reference number.
- A brief description of the issue and the reason for the refund request.
- Any relevant communication or documentation regarding the matter.
We will review your refund request and respond within [Insert Number of Days] business days.
5. Refund Process
If your refund request is approved, we will process the refund through the original payment method. Please note that processing times may vary depending on your payment provider.
6. Amendments to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately.
7. Contact Us
If you have any questions or concerns regarding our Refund Policy, please do not hesitate to contact us:
Alit Digital
Dhaka, Bangladesh
support@alit.digial
++880 1706‑426300
